Privacy Policy

Last Updated: February 7, 2026

At Shroom Haven UK, we recognize that privacy and discretion are paramount to our customers in the mycological community. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website (shroomhaven.co.uk) and purchase our products.

Our Privacy Anchor: We never sell, rent, or trade your personal information with third parties for marketing purposes. Your data is used strictly to fulfill your orders and provide a secure shopping experience.

1. Information We Collect

To provide you with the best service, we collect the following types of information:

Identity Data: Name and username if you create an account.
Contact Data: Email address, billing address, and shipping address.
Transaction Data: Details about payments (processed through secure, encrypted gateways) and products purchased.
Technical Data: IP address, browser type, and location data to prevent fraudulent orders.

2. How We Use Your Data

We use your information for the following legal bases under the UK GDPR:

Contract Fulfillment: Shipping your dried mushrooms, growkits, or spores to your UK address.
Legal Compliance: Keeping records for tax and accounting purposes.
Customer Support: Responding to your inquiries via our contact form.
Security: Monitoring for potential cyber threats or bot activity.

3. Total Discretion & Shipping Privacy

The Anonymous Delivery Guarantee

We understand the sensitivity of mycology products. We employ a Zero-Brand Exterior Policy. Your data is printed on shipping labels that do not contain the words “Shroom”, “Magic”, “Fungi”, or “Haven”. The return address is listed under a neutral holding name. Only our internal logistics team knows the contents of your package.

4. Data Retention

We keep your personal information only as long as necessary. If you choose to use our “Guest Checkout” feature, your personal shipping details are archived after the 30-day return window to ensure maximum privacy.

5. Your Rights

Under UK data protection laws, you have the right to:

Request access to your personal data.
Request correction or erasure of your data.
Object to the processing of your data.
The “Right to be Forgotten” (complete deletion of your account and history).

6. Secure Payments

We do not store credit card details on our servers. All transactions are handled through Point-to-Point Encryption (P2PE) via our secure UK-compliant payment processors to ensure protection against data breaches.

7. Cookies

Our website uses cookies to enhance your browsing experience, such as keeping items in your shopping basket. You can choose to disable cookies in your browser settings, though some functionality may be lost.